From haircuts to housekeeping, tipping is a critical aspect of the service industry. Perhaps you have had prospective drivers ask: "How much do taxi drivers make?" They may want to know if tips are included in wages. Tipping is a response to a perceived level of customer service. Whether or not a taxi driver depends on tips to help them make a good living, he or she should be providing excellent service. Here’s what you should know to help your drivers improve customer service and encourage tipping in taxis.
Boosting Service With a SmileA genuine smile goes a long way in a passenger’s perception of customer service. Drivers should always be pleasant and make introductions. They may pick up someone who isn’t interested in small talk or pleasantries, but that shouldn’t prevent the driver from being friendly. The driver should address the passenger by name, if known. Names are powerful and make a great starting point for connecting with a passenger.
Putting the Passenger in ControlMovies and TV have pushed a perception that taxi drivers aren't always friendly with customers. However, drivers can disprove wary passengers of that notion by working to put them at ease upfront:
- Ask if the passenger has a preferred route.
- Verify that he or she is okay taking the GPS-suggested
- Use safe shortcuts to avoid traffic jams when possible.
- Be upfront if the driver is unfamiliar with an area or destination.